Contact Centre Agent

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Become a part of a vibrant, fast-paced, and skilled team dedicated to providing tailored customer experiences across multiple communication channels.

• Enjoy comprehensive training and a lively workplace atmosphere.

• Participate in a shift schedule that operates on a rota basis across 7 days, from 7am to 10pm, including a requirement to work one weekend out of every two.

• Address customer inquiries and efficiently resolve issues.

⛳️ Requirements

• Possess a strong enthusiasm for delivering outstanding customer service.

• Demonstrate proficiency in IT skills and show the ability to learn new systems and software quickly.

• Be dependable with a positive demeanor and attitude.

• Excel in a collaborative team environment.

• Be proactive and embrace opportunities to solve issues efficiently, taking pride in assisting others.

• Own a personal device suitable for home working that can be utilized for business purposes.

🏝️ Benefits

• Flexible work patterns

• 30 days annual leave pro rata

• Standard Life Pension

• Optional healthcare cash plans

• Financial wellbeing and draw down tool

• Stream

• Monthly reward and recognition incentive programme

• Fully funded professional development courses

• EAP

• Local discounts