Contact Center Sales Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Transform qualified leads into bookings via phone, email, and chat utilizing a consultative sales method.

• Oversee the Salesforce sales pipeline, which includes logging activities, tracking follow-ups, and closing deals.

• Generate revenue across both B2C and B2B channels by suggesting appropriate travel experiences.

• Reconnect with leads and engage prospects during outbound campaigns.

• Provide outstanding service while meeting key performance indicators for conversion, retention, call quality, and guest satisfaction.

• Stay informed about products, promotions, and travel trends.

• Participate in training sessions, share best practices, and contribute to shared objectives.

• Foster loyalty and repeat business through personalized service and long-lasting relationships.

⛳️ Requirements

• Goal-driven with the ability to achieve and surpass sales targets in a results-oriented environment.

• Strong consultative selling abilities, including effective questioning, active listening, and aligning customers with suitable products.

• Proficient in navigating Salesforce for lead management, activity tracking, and conversion optimization.

• Knowledgeable in both B2B and B2C sales and support.

• Excellent relationship-building and rapport-establishing skills.

• Experience in a highly structured, performance-focused, fully remote setting with clear expectations and accountability standards.

• Availability to support a 7-day contact center operation with rotating shifts, including mornings, evenings, weekends, and occasional holidays.

• Willingness to work overtime during peak, high-volume times.

• Commitment to obtaining TICO Certification within the first 60 days of employment.

• Ability to commence full-time work on October 7, 2026, if selected.

🏝️ Benefits

• Competitive hourly wage of $19.35 CAD.

• Unlimited performance-based incentive opportunities.

• High achievers typically earn around $10,000 in additional annual incentive income, with top performers earning significantly more.

• Learning budget available.

• Access to professional training programs.

• Opportunities for career advancement.

• Paid volunteer days.

• Involvement in sustainability-focused initiatives.

• TTC covering the cost of the initial TICO certification attempt.

• Accommodation support for individuals with disabilities.