Contact Center Sales Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Transform qualified leads into bookings via phone, email, and chat employing a consultative sales strategy.

• Manage the sales pipeline in Salesforce by documenting activities, monitoring follow-ups, and overseeing opportunities until closure.

• Generate revenue across both B2C and B2B channels by recommending appropriate travel experiences.

• Reconnect with leads and re-engage prospects through proactive outbound efforts.

• Provide exceptional service while meeting conversion, retention, call quality, and customer satisfaction KPIs.

• Maintain a deep understanding of product offerings, brand promotions, and travel industry trends.

• Engage in training sessions, share effective practices, and contribute towards team objectives.

• Foster loyalty and repeat business through personalized service and the establishment of long-term relationships.

⛳️ Requirements

• Goal-driven with the ability to meet and surpass sales targets in a results-oriented environment.

• Proficient in consultative selling techniques, including effective questioning, active listening, and product recommendations.

• Confident in utilizing Salesforce to manage leads, log activities, and boost conversions.

• Knowledgeable in both B2B and B2C customer support, as well as trade-partner interactions.

• Strong relationship-building and rapport-establishing abilities.

• Capacity to collaborate and enhance a positive sales culture.

• Experience thriving in a structured, performance-focused, fully remote setting with defined expectations and accountability.

• Flexible scheduling to accommodate a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays.

• Willingness to work overtime during peak periods.

• Commitment to obtaining TICO Certification within the first 60 days of employment.

• Ability to begin full-time employment on October 7, 2026, if selected.

🏝️ Benefits

• Incentives based on performance with unlimited earning potential.

• High achievers generally earn around $10,000 in additional annual incentive compensation.

• Budget for learning opportunities.

• Access to professional training programs.

• Opportunities for career advancement.

• Paid days for volunteering.

• Involvement in sustainability-focused projects.

• TTC covers the cost of the initial TICO certification attempt.

• Support for disability accommodations.