Contact Center Officer

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Monitor and respond to correspondence from Hungarian-speaking members.

• Track and address subscription, donation, and campaign inquiries on a weekly basis.

• Ensure member emails are answered within 8 hours.

• Manage changes or cancellations of donations, unsubscribe requests for communications, and volunteer inquiries.

• Identify campaign opportunities raised by members and communicate them to the campaigns team.

• Contribute to weekly reports on correspondence.

• Utilize and enhance AI-assisted draft responses.

• Collaborate on training and improving the chatbot.

• Report technical issues, campaign feedback, member suggestions, and trends in communication.

• Translate and adapt campaign materials, documents, and website content into Hungarian.

• Update and localize Help Center pages.

• Identify opportunities for operational improvements and propose solutions for Contact Center workflows.

• Review and refine communication processes, templates, handbooks, FAQs, and workflow documentation.

• Test and implement tools, workflows, and automation.

• Build and enhance AI workflows and manage AI agents.

• Collaborate with Operations and Campaigns teams and participate in team meetings.

• Assist with other language inboxes as necessary using AI-assisted translation and drafting tools.

• Report directly to the Contact Center Manager.

⛳️ Requirements

• You are located in Hungary and available for part-time work, totaling 20 hours per week.

• You are a native Hungarian speaker with exceptional written and verbal communication skills.

• Minimum B2-level proficiency in English.

• Non-native English speakers must complete the Duolingo English Test, achieving a minimum score of 100.

• Proficiency in Spanish and other languages is advantageous.

• Strong computer skills with the ability to quickly learn new software tools.

• Experience with Gmail and Google Docs is beneficial.

• Comfortable using Artificial Intelligence in daily tasks and in building, testing, and documenting AI-powered workflows.

• Excellent attention to detail, especially in translating materials, reviewing documents, and verifying AI-assisted responses.

• Service-oriented communication style characterized by empathy, clarity, and professionalism.

• A strong passion for CitizenGO’s mission and a commitment to upholding life, family, and freedom.

• Professionalism, self-motivation, efficiency, and the ability to produce accurate work within tight deadlines.

• A proactive and solutions-oriented approach.

• Comfortable working within a highly collaborative team environment with a clear hierarchical structure.

• Ability to quickly adapt to changing conditions, priorities, processes, and workflows in a fast-paced setting.

🏝️ Benefits

• Work from anywhere – Enjoy the flexibility of remote employment.

• Flexible hours – Manage your own schedule effectively.

• 24 vacation days annually plus local public holidays.

• Tuition reimbursement – Up to €500 per year for professional development opportunities.

• Language courses – Monthly allowance for English or Spanish iTalki lessons ($120 per month).

• One free book each month – Up to €30 for each book.

• Home office setup allowance – €500 every two years to enhance your workspace.

• Coworking membership support – Up to €200 per month.

• Access to advanced AI tools – Utilize cutting-edge Artificial Intelligence resources to aid your day-to-day tasks.

• Annual retreats and networking events – Participate in team meetups, retreats, and networking opportunities throughout the year.