Contact Center Experience Specialist, Bilingual Japanese

This is a fully remote position, open to applicants in Texas.

📋 Description

• Delivers outstanding customer service by addressing inquiries, requests, and issues via telephone or email.

• Investigates and resolves issues and discrepancies, which may involve fraud support and internet operations.

• Will develop comprehensive knowledge of products, services, rates, terms, fees, relevant regulations, systems, and procedures.

• Serves as a link between customers and various U.S. Bank departments to address more complex customer or technology challenges.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Generally possesses a minimum of nine months of training or experience in a Contact Center customer service role.

• At least 18 months of previous customer service or related experience.

• Successfully completed specialized skill training.

• Bilingual proficiency in reading, writing, and speaking at a business level in both Japanese and English.

• Strong problem-solving and negotiation abilities.

• Capable of navigating multiple computer systems, applications, and utilizing search tools effectively.

• Demonstrated time management skills and the ability to handle multiple tasks simultaneously.

• Experience in positively engaging with dissatisfied customers.

• Excellent communication skills, including the ability to speak clearly, articulately, and accurately while maintaining a pleasant tone and common conversational etiquette.

• Proficient in computer navigation using a variety of software applications, including Microsoft Office programs.

🏝️ Benefits

• Comprehensive healthcare including medical, dental, and vision coverage.

• Basic term life insurance and optional term life insurance.

• Short-term and long-term disability insurance.

• Pregnancy disability and parental leave benefits.

• 401(k) plan with employer contributions for retirement.

• Paid vacation ranging from two to five weeks, depending on salary grade and tenure.

• Up to 11 paid holidays each year.

• Adoption assistance programs.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to a maximum of 80 hours per calendar year, unless otherwise mandated by law.