Contact Center Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service in a call center setting by handling and addressing telephone inquiries from policyholders, beneficiaries, providers, agents, and other stakeholders.

• Offer information and support concerning CHCS third-party administrator clients, which includes Medicare Supplement and Life Policies.

• Confirm benefits and claims status by accessing and updating data within the company's software system according to established response standards.

• Investigate company records, execute routine transactions, and obtain results from an online terminal.

• Maintain a comprehensive understanding of the company's products and services.

• Adhere to regulations regarding privacy, confidentiality, and private health information.

• Provide both written and verbal communication regarding the status and resolution of inquiries.

• Initiate and finalize Call Tracks, checklists, and related clerical tasks.

• Be available to work various shifts as needed.

• Collaborate effectively while maintaining accountability and the ability to work remotely and independently.

⛳️ Requirements

• Minimum of six months of relevant call center experience and/or training.

• High school diploma or general education degree (GED) required.

• Proficient typing skills of at least 30 words per minute with 95% accuracy.

• Accurate data entry experience in a Windows-based environment.

• Intermediate proficiency in computer skills.

• Fundamental skills in math, English spelling, and grammar.

• Ability to read and understand simple instructions, correspondence, and memos.

• Capability to write basic correspondence.

• Skill in presenting information effectively in one-on-one and small-group settings.

• Competence in performing basic arithmetic and calculating rates, ratios, and percentages.

• Ability to interpret bar graphs.

• Capacity to apply common-sense reasoning to detailed written or oral instructions.

• Problem-solving skills for situations involving a few concrete variables in standardized settings.

• A collaborative team-oriented mindset.

• Strong accountability and the ability to work both remotely and independently.

• Must pass pre- and post-hire background checks and drug screenings, including THC.

• Verification of high school diploma, GED, or college degree may be required upon request.

• Three professional references provided in a timely manner.

• A dedicated remote work environment that is free from background noise, interruptions, and clutter.

• A reliable internet connection and smartphone for multi-factor authentication and communication purposes.

🏝️ Benefits

• Opportunity for remote work.

• Flexible scheduling to accommodate various shifts as needed.

• Reasonable accommodations provided for individuals with disabilities.

• Specific requirements for a dedicated remote work location.

• Continuous access to reliable internet and a smartphone for multi-factor authentication and communication.