Consumer Care and Engagement Coordinator – Italian, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Serve as a representative of The Coca-Cola Company brand.

• Deliver outstanding customer assistance through multiple channels (primarily email and online messages).

• Work in collaboration with the customer support team to address issues and enhance service quality.

• Help identify and execute initiatives aimed at service improvement.

• Record and present customer support strategies and results.

⛳️ Requirements

• Proficiency in English (both spoken and written).

• Native-level fluency in Italian (both spoken and written).

• Background in Customer Support and/or Community Management.

• Familiarity with customer support tools and software (e.g., Sprinklr) is advantageous.

• Strong communication skills.

• Collaborative team player with a keen interest in client relations and service excellence.

• Exceptional attention to detail and the ability to excel in fast-paced environments.

🏝️ Benefits

• Opportunity for remote work.

• Flexible part-time schedule.