Consumer Bank Ops Innovation Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the strategy, implementation, and supervision of innovation initiatives across branch locations.

• Oversee project readiness, execution, and engagement plans that align with Consumer Bank KPIs, objectives, and corporate strategic priorities.

• Foster and sustain collaboration across departments to ensure cohesive team support.

• Utilize comprehensive knowledge of Consumer Bank operations, policies, procedures, regulations, service standards, and operational guidelines.

• Eliminate barriers that impede bankers’ customer relationships and sales potential.

• Develop and oversee the Branch Growth/Innovation Management Program.

• Supervise branch openings, closings, relocations, LPOs, and operational transitions involving other business lines.

• Identify new trends, technologies, and best practices; design, test, and implement process enhancements.

• Act as a technology liaison for process improvements involving various business units and the Technology department.

• Coordinate projects concerning changes in banking hours across the company's footprint.

• Maintain updates for the OCC regulatory branch master alongside the FFIEC Branch list.

• Manage merger, acquisition, and conversion projects, providing necessary conversion support.

• Oversee application releases for Consumer Bank systems, coordinating testing and informing procedure owners of updates.

• Manage the annual Consumer Bank disaster recovery test in collaboration with Technology.

• Coordinate or analyze efforts for process improvements.

• Ensure incidents are addressed swiftly and effectively, including communication with other business lines.

• Manage branch support and research requests related to cash counters, coin machines, equipment, access, and Technology escalations.

• Oversee vendor relations, contracts, and billing processes.

• Ensure invoices are accurately entered and paid within set timelines.

• Manage the annual equipment budget, including purchases, service agreements, and equipment administration for mergers/acquisitions.

• Oversee system access for Consumer Bank Operations-owned applications, ensuring scheduled access reviews are conducted.

⛳️ Requirements

• Bachelor’s degree is preferred or 15+ years of relevant experience.

• 15+ years of experience in front-line banking, bank operations, Teller and New Accounts processes, or a combination of these is required.

• Familiarity with technology adoption, process improvements, and initiatives aimed at enhancing customer experience.

• Management experience and skills are preferred.

• Indirect leadership skills are essential.

• 5+ years of project management experience is preferred.

• Proficiency in Excel, Word, PowerPoint, and Microsoft Outlook.

• Proven leadership abilities.

• Outstanding organizational, verbal, and written communication skills.

• Capacity to make sound, informed decisions.

• Strong time management skills.

• Ability to cultivate positive relationships and partnerships across the bank.

• Thorough understanding of Consumer Bank processes, internal controls, and risk management.

• Professional demeanor when interacting with colleagues and upper management.

• Capability to lead change management efforts in support of new technologies and processes.

• Ability to thrive in a fast-paced, dynamic environment and adapt priorities on short notice.

• Effective problem-solving abilities.

• Must maintain a secure home office environment that is free from noise and distractions.

• Must have a dependable private internet connection that is not provided by cellular data/hotspot.

• Travel may be necessary as required.

• Must be able to access and interpret information on computer screens, documents, and reports.

• Must be capable of spending extended periods in front of a computer.

• Must be able to bend and reach as needed.

🏝️ Benefits

• Required annual compliance training.

• Access to internal training resources and professional development opportunities.

• Support and recommendations for external certifications.

• Workday Learning, as applicable.

• Telecommuting / 100% full-time telecommuting available.

• Secure home office environment.

• Reliable private internet connection.

• Preference for cable or fiber internet connections.

• Reasonable accommodations for individuals with disabilities.

• Equal Opportunity Employer, including individuals with disabilities and veterans.