Consultor de Customer Success Pleno – Expansão

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the expansion pipeline, ensuring the CRM is organized and up-to-date.

• Conduct product demonstrations, focusing on simplifying complexity and clearly illustrating how it will benefit the client.

• Lead value negotiations, address objections, and guide the client through to the closure of the sale.

• Operate transparently to build trust in the technology, demystifying the product and ensuring the client understands what to expect (and what it does not do).

⛳️ Requirements

• Previous experience of at least 2 years in a sales role within Customer Success (mid-level), preferably in technology companies.

• Strong knowledge and familiarity with products and solutions that incorporate Artificial Intelligence.

• Expertise in negotiations, linking product features to customer value and deliverables.

• Immediate Value Communication: ability to get straight to the point, quickly translating benefits for the customer's routine.

• Energy and Rhythm: Demonstrates the necessary pace to manage a high volume of interactions and a shorter sales cycle. Quick response and follow-up agility.

• Proficiency in Google Workspace (Drive, Gmail, Docs, Sheets, etc.).

• Familiarity with technology and digital solutions.

• Experience managing sales funnels in CRMs such as Pipedrive and similar platforms.

• Analytical skills to interpret data and enhance processes.

• Strong organizational skills and effective time management.

• Negotiation capabilities, demonstrating the value of solutions and cost-benefit.

• Collaboration and teamwork, sharing market insights and client feedback with CSX, Sales, Product, and Marketing departments.

• Experience in sales operations within a CS and/or CSX structure, particularly in technology companies.

• Previous experience in selling or implementing Chatbots, Voicebots, WhatsApp automation tools (e.g., Blip, ManyChat, Zenvia), or generative AI tools.

🏝️ Benefits

• VA/VR of R$1000,00 | ifood card - no deductions during vacation.

• Home Office assistance of R$150,00.

• Wellz - mental health/Psychotherapy | No cost to the employee.

• Gympass - physical health/Gyms | Extendable to dependents.

• Guapeco - health plan for your pet.

• English classes | No cost to the employee.

• Unimed health plan | With co-participation.

• Coworking daily reimbursement | Available in all states.

• Extended paternity and maternity leave.

• Baby onboard basket for future parents.

• Partnership with Farmasesi | Only for SC.

• Partnership with Educação Sesi | Only for SC.

• Day off for birthday.

• Laptop and monitor sent to you.

• R$2000,00 voucher to purchase additional necessary equipment.

• People from various parts of Brazil to further promote our culture of diversity!