Consultant, Customer Business Unit Program Management

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Acts as the main point of contact between the customer and the organization for managing specific programs to achieve desired outcomes.

• Oversees customer account profitability by forecasting, planning, and monitoring the effectiveness and execution of strategies.

• Works in collaboration with site teams to ensure that product deliveries and quality adhere to requirements while keeping projects/programs on track.

• Manages projects/programs, which include MRP volumes, new product development, and the execution of contracts.

• Organizes and conducts regular program tracking meetings with customers and internal teams to sustain communication and progress updates.

• Keeps track of current and upcoming programs to meet revenue goals and address any deviations from the plan.

• Engages in ongoing communication with customers to ensure their satisfaction and collect performance feedback.

• Gathers and analyzes customer surveys and self-assessments, resolving issues and acting as an advocate for the customer.

• Involved in forecasting, planning, pricing, contract development, and monitoring how order changes impact inventory.

• Delivers performance reporting and analysis for Operations and Customer Performance Reviews, crafting plans to resolve any issues.

• Aids in account planning and strategy formulation, partnering with sales and business development to fulfill customer requirements.

⛳️ Requirements

• Six or more years of pertinent experience.

• A Bachelor's degree in a relevant field, or an equivalent combination of education and experience will be considered.

• Strong skills in customer interaction, negotiation, problem-solving, and database management.

• Capability to handle multiple projects under tight deadlines while effectively communicating with a diverse range of internal and external stakeholders.

• Demonstrated leadership abilities to inspire teams and achieve production targets.

• Extensive knowledge of manufacturing processes, scheduling needs, and supply chain management.

• Familiarity with design systems and project management for product development is essential for design services.

• An understanding of global logistics systems and product delivery methods is crucial for repair services.

• Comprehensive knowledge of business challenges related to PCBA manufacturing, pricing, contracts, and negotiations.

🏝️ Benefits

• Special arrangements can be made for candidates who require assistance throughout the hiring process.