Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the intake and prioritization of tickets from customer inquiries.

• Supervise and manage MAS support tickets, including their routing and escalation.

• Create, deactivate, or modify user accounts and permissions on the Accela platform.

• Assist in testing service packs and releases.

• Offer proactive advice on client-led testing for significant releases.

• Escalate complex troubleshooting issues when necessary.

• Design and adjust workflows, business rules, and automation processes.

• Develop and modify fee calculation structures.

• Configure and address urgent system challenges.

• Generate and refresh reports using SSRS and Crystal Reports.

• Implement advanced scripting and automation for current configurations.

⛳️ Requirements

• Excellent communication abilities with a knack for clearly presenting technical concepts.

• Strong capability in analyzing and resolving complex problems.

• Exceptional organizational and time management skills; detail-oriented and self-motivated.

• Experience in implementing and supporting the Accela Civic Platform.

• Background in IT business analysis, design, development, testing, documentation, and system administration.

• Proven experience in supporting highly technical and intricate enterprise information systems.

🏝️ Benefits

• Flexible time off.

• Comprehensive medical, dental, and vision insurance plans.

• Family planning benefits.

• 401(k) retirement savings plan with company matching.

• Health savings account with employer contributions.

• Flexible spending account.

• Life, accident, and disability insurance coverage.

• Business travel insurance.

• Employee assistance programs.

• Additional well-being benefits.