Connectivity Specialist, Service Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate the delivery of telecommunications services and circuits to customer sites.

• Take ownership of the entire circuit delivery lifecycle from order acceptance through installation, activation, testing, and service acceptance.

• Manage multiple connectivity deployments ranging from single-site installations to intricate multi-site rollouts.

• Act as the primary contact for customers during circuit delivery and provide regular status updates.

• Collaborate with Network Deployment Engineers, Project Managers, Carrier Management, Data Center Operations, carriers, vendors, Remote Hands teams, and field technicians.

• Coordinate and supervise field technicians to perform hardware installations, circuit activations, testing, cross-connect verification, and troubleshooting.

• Monitor carrier milestones such as site surveys, local loop provisioning, cross-connects, circuit testing, and activation.

• Organize on-site activities involving carrier technicians, field dispatch, customer access, remote hands, and data center meet-me rooms.

• Manage MACD requests for existing circuits and connectivity services.

• Triage and route repair, billing, and service inquiries efficiently.

• Maintain comprehensive and auditable records of circuits, milestones, notes, and documentation.

• Identify risks, delays, and dependencies while driving resolutions.

• Contribute to enhancements in delivery processes to improve time-to-install and customer outcomes.

• Handle administrative and documentation tasks that support delivery, reporting, and billing readiness.

• Adhere to company data-handling, privacy, compliance, and policy requirements.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree is preferred, along with 4+ years of relevant hands-on experience in telecommunications or connectivity service delivery.

• Minimum of 2 years of experience in coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams.

• Familiarity with routers, switches, NIDs, and SD-WAN appliances.

• Strong understanding of telecommunications services and circuit delivery, including DIA, EPL/EVPL Ethernet services, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes.

• Knowledge of delivery SLAs, standard installation intervals, and service activation timelines.

• Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations.

• Proficient in Microsoft products, including Microsoft Office and Outlook.

• Excellent customer-facing communication skills.

• Highly organized with a keen attention to detail and the ability to manage multiple concurrent deployments.

• Comfortable working in a fast-paced, time-sensitive delivery environment, occasionally outside of normal business hours.

• Capable of working independently while effectively collaborating across teams.

• Must be legally eligible to work in the United States without requiring visa sponsorship.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Generous paid time off and holiday schedules.