Configuration Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of the Service Configuration Management (SCM) practice and manage the Configuration Management Database (CMDB).

• Establish, implement, oversee, and continually enhance the processes and standards for Service Configuration Management.

• Guarantee the accuracy, completeness, and consistency of CMDB data, including the governance and ownership of data quality.

• Oversee the entire lifecycle of Configuration Items (CI), including their relationships, dependencies, and service mapping.

• Ensure that service trees are current and that services are accurately represented within the ITSM solution.

• Integrate the CMDB with other ITIL practices, particularly Change Enablement and automated discovery tools.

• Define and monitor KPIs and reporting for both CMDB and Service Configuration Management.

• Prepare and maintain policies, procedures, and Standard Operating Procedures (SOPs).

• Assist with audit activities and provide evidence of CMDB reporting and compliance.

• Manage data sources and discovery mechanisms, ensuring effective data integration across systems.

• Contribute to other ITIL practices and support the overall management of the IT service lifecycle.

• Foster a positive, service-oriented customer experience.

• Perform additional duties as assigned by the supervisor.

⛳️ Requirements

• A Master’s degree combined with 3 years of experience in IT.

• Exceptional practical knowledge of IT Service Management, particularly in Service Configuration Management.

• Proven track record in implementing, managing, and enhancing CMDB solutions.

• Hands-on experience with ServiceNow Configuration Management and the CMDB.

• Experience in managing CI lifecycles, enforcing governance, and owning data quality.

• Practical experience in integrating CMDB with Change Enablement processes.

• Experience in service mapping, dependency modeling, and managing complex system interoperability.

• Familiarity with automated discovery tools and data source management.

• Strong understanding of the IT service lifecycle management.

• Experience in reporting, defining KPIs, and supporting audits.

• Excellent communication skills, both written and verbal.

• Strong organizational skills with a keen attention to detail and accuracy.

• Demonstrates responsibility, initiative, and a proactive mindset.

• Exhibits a cooperative, supportive, and service-oriented attitude.

• Employs a holistic and forward-thinking approach to problem-solving.

• Highly motivated with the capability to work independently.

• Proficient in English, with a minimum C1 level of proficiency.

🏝️ Benefits

• Employees have the option to work remotely.