Configuration Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up and verify client benefit configurations, which encompass Benefit Orders, Benefit Products, Member Products, and Member Health Plans.

• Carry out activities such as configuring and testing eligibility files, establishing SFTP connections, setting up the PCA portal, creating stopgap rules, integrating data warehouses, and updating systems.

• Configure new products, integrate carriers, and implement benefit enhancements as they become available.

• Ensure clients are adequately prepared for go-live by checking claims processing readiness and the accuracy of setups through audits.

• Conduct post go-live and post rollover validations, which include claims quality assurance and issue resolution.

• Assist with ongoing modifications related to benefit changes, rollovers, and operational challenges.

• Collaborate with Onboarding Managers and Solutions Managers to facilitate transitions and manage the technical aspects of onboarding new clients and implementing changes for existing clients.

• Work alongside Product, Engineering, and various cross-functional teams to oversee technical implementation tasks and monitor progress using ticketing systems.

• Aid in plan year rollovers and system updates for current clients to enhance Client Success.

• Maintain configuration tools, documentation, and workflows to foster consistency and scalability.

• Contribute to process enhancements based on retrospectives and operational insights.

• Support operational initiatives concerning billing, claims resolution, and improvements in the implementation process.

⛳️ Requirements

• Proven experience in system configuration, operations, implementation, or roles related to system support.

• Keen attention to detail with the ability to accurately execute complex setup requirements.

• Comfortable navigating multiple systems, tools, and collaborating with cross-functional teams.

• Ability to juggle multiple workstreams and prioritize tasks effectively in a dynamic environment.

• Must possess authorization to work in the United States without the requirement for sponsorship, either now or in the future.

🏝️ Benefits

• Paid family and parental leave

• Preconception, fertility, and family building benefits (including egg freezing, IVF, and adoption support)

• Family and pet care fund

• Menopause and midlife care

• Health, dental, vision, and life insurance options for employees and their families

• Free in-person, virtual, and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days, and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Learning and development programs to support professional growth, including a mentorship program

• Company social events, including an annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees working at our NY office