Computer Support Analyst – Senior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Safeguard backups against unauthorized access while adhering to best practices in information security.

• Maintain comprehensive records of backup strategies, configurations, tests, and incidents related to backups.

• Design and uphold backup plans that satisfy the organization’s requirements, encompassing frequency, types of backups (full, incremental, differential), and storage solutions.

• Set up and configure storage resources, ensuring high-availability settings are applied.

• Establish and enforce zone policies for access to storage system resources.

• Utilize management tools to execute tasks associated with the configuration and monitoring of the storage system.

• Oversee and enhance storage system utilization through management tools, implementing load balancing as needed to prevent resource overload.

• Collaborate with various user teams within the storage area network (SAN) to monitor effective space growth, notifying relevant managers about the storage system status.

• Document all abnormal events related to the storage area network (SAN), keeping involved managers updated on issues.

• Create and maintain all documentation concerning the components that comprise the storage solution.

• Follow up on vendor tickets to resolve complex storage-related issues.

• Engage in projects, supplying technical insights on the characteristics and sizing of computational resources necessary to support storage area network (SAN) solutions and their components.

• Assess requirements for sizing resources within the backup/restore infrastructure composition.

• Recommend modifications to backup/restore policies for servers utilized in the production environment.

• Install, configure, update, and uninstall backup/restore hardware and software in both test and production environments.

• Monitor vendor tickets to address complex issues related to the backup/restore solution.

• Conduct periodic restore tests to validate the integrity of backups.

• Prepare technical documentation outlining best practices for the use of backup/restore software to share with technical teams.

• Participate in projects, providing technical information on the characteristics and sizing of computational resources required to support backup/restore solutions and all their components.

⛳️ Requirements

• Bachelor's degree in Information Technology (IT).

• Must be a resident of Fortaleza or nearby municipalities.

• Proven experience in information security, demonstrated via a Legal Entity (Pessoa Jurídica) contract or employment record (Carteira de Trabalho) outlining start and end dates for the activity.

• ITIL 4 training with a minimum duration of 12 (twelve) hours.

• Official ITIL 4 Foundation certification or a higher level.

• Advanced, professional, expert, or equivalent certification for the backup tool Commvault and/or Veeam.

• One of the following certifications: CompTIA Security+ or GIAC GSEC (GIAC Security Essentials Certification).

🏝️ Benefits

• Health plan (Hapvida, Bradesco, or Unimed) in accordance with regional collective bargaining agreement rates.

• Dental plan (Hapvida Odonto or Bradesco Dental).

• Meal or food allowance.

• Life insurance fully covered by Lanlink.

• TotalPass benefit.

• Pharmacy discount program.

• Discounts from university/college partnerships.

• Access to a corporate education platform.

• Welcome baby kit.

• Moodar platform.