Compliance Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will assist in establishing our Compliance Operations function within Customer Success from the ground up.

• You will set up and manage our initial compliance and transaction-monitoring tools, continuously improving the associated processes.

• You will oversee operational aspects related to transaction monitoring, KYC, merchant evaluations, and licensing obligations.

• You will process incoming alerts, evaluate cases, and determine appropriate actions.

• You will collaborate closely with colleagues from Customer Success, Product, Operations, and external partners to develop efficient, scalable processes.

• You will receive training in additional areas of Customer Success and provide operational support, particularly in onboarding, service, telephony, and ticket management.

⛳️ Requirements

• You have experience in compliance operations, risk operations, FinTech, payments, banking, KYC, transaction monitoring, or a similar field.

• You approach your work in a highly structured manner and can analyze, evaluate, and document cases with clarity.

• You make practical decisions and are comfortable taking ownership of operational actions.

• You recognize that compliance and customer experience should complement each other.

• You manage risk cases with clarity and confidence.

• You are communicative, service-oriented, and enjoy engaging with customers—whether through tickets (HubSpot) or by phone.

• You excel in a dynamic environment where not everything is fully defined yet.

• Fluency in German and English (C1) is required.

🏝️ Benefits

• Ample opportunity to influence product and processes with a direct impact.

• A small, driven team with open lines of communication.

• Remote-first work culture.

• State-of-the-art equipment/setup.

• Biannual, world-class team offsites.

• Company pension plan along with a choice of allowances: home-office allowance, Urban Sports Club membership, or childcare subsidy.