Compliance Officer – Supervising Agent

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Ensure that eXp New Zealand operates in a manner that is legally compliant, professionally responsible, and operationally effective.

• Oversee compliance across eXp’s network of licensed sales professionals.

• Serve as the AML/CFT Compliance Officer, maintaining the AML/CFT risk assessment and compliance program.

• Oversee customer due diligence, escalated reviews, reporting obligations, audits, and annual compliance requirements.

• Supervise licensed salespeople in accordance with the Real Estate Agents Act 2008.

• Manage licensing, CPD, agency agreements, appraisals, advertising, vendor disclosures, and other real estate compliance obligations.

• Maintain compliance policies, procedures, supervision plans, templates, checklists, registers, and supporting documentation.

• Monitor legislative and regulatory changes and translate them into actionable items and communications.

• Design and deliver induction, AML/CFT, regulatory update, and targeted compliance training programs.

• Handle internal complaints and investigate compliance violations and grievances.

• Support responses to regulatory or disciplinary issues.

• Act as Privacy Officer, overseeing privacy practices and requirements for addressing privacy breaches.

• Oversee the health and safety framework, which includes remote work, open homes, vacant properties, and other hazards.

• Manage compliance aspects of agent onboarding and offboarding, including license verification, vetting, supervision assignments, systems access, documentation, and record retention.

• Provide regular compliance reports to the Licensee and Board.

⛳️ Requirements

• Current Agent licence under the Real Estate Agents Act 2008.

• New Zealand Certificate in Real Estate (Level 6) or higher.

• A minimum of three years of experience in a leadership position encompassing one or more aspects of the role.

• Strong working knowledge of the AML/CFT Act 2009 as it pertains to the real estate sector.

• In-depth understanding of the Real Estate Agents Act 2008 and the Professional Conduct and Client Care Rules 2012.

• Experience in developing, maintaining, and implementing policies, procedures, and compliance documentation.

• Proven experience in designing and delivering training to dispersed or remote teams.

• Clean licensing and disciplinary history.

• Ability to meet AML/CFT vetting requirements, including vetting by the New Zealand Police.

• Eligibility to work in New Zealand.

• High level of digital proficiency and the capability to independently navigate online systems, software, and technology.

• Ability to make challenging compliance decisions while preserving professional relationships.

• Skill in translating complex legislation and regulatory requirements into clear and actionable guidance.

• Highly self-directed with the ability to independently identify compliance priorities.

• Evidence-minded approach with the ability to maintain audit-ready or regulatory-compliant records.

• Capability to provide supervision and guidance remotely across a geographically dispersed agent network.

• Strong written and verbal communication skills.

• Prior experience as an AML/CFT Compliance Officer for a reporting entity.

• Experience supervising salespeople over multiple regions or within a remote/cloud-based brokerage.

• Familiarity with a contractor-based real estate agent model.

• Experience in legal, regulatory, audit, risk, or compliance roles.

• Background in commercial, rural, business, and residential real estate.

• Familiarity with the Te Ture Whenua Māori Act 1993 and issues related to Māori land.

🏝️ Benefits

• Monthly technology allowance provided through payroll.

• Equipment supplied by the company.

• Fully remote work environment.

• Strong support from a local administration team.

• Opportunity for collaboration with experienced country and regional leadership.

• Inclusive and supportive workplace culture.

• Equal opportunity employer.