Compliance Help Desk Manager – Mortgage

This is a fully remote position, open to applicants in United States.

📋 Description

• Manages the daily operations of the Compliance Helpdesk at Cornerstone Home Lending.

• Provides guidance and expertise to team members.

• Enhances the skills of team members through training and performance management.

• Monitors inquiries to ensure responses are provided within service level agreements (SLAs).

• Reviews Compliance Help Desk inquiries for accuracy and consistency.

• Acts as the primary Subject Matter Expert for ComplianceAnalyzer.

• Maintains training materials and instructional resources.

• Analyzes complex information related to regulatory and Investor issues.

• Generates monthly and quarterly reports concerning Compliance HelpDesk activities.

⛳️ Requirements

• Bachelor’s degree.

• At least five (5) years of experience in the mortgage industry in compliance, processing, closing, origination, or another operational department.

• Extensive knowledge of federal regulations and state mortgage lending laws.

• Previous supervisory experience is an advantage.

• Strong attention to detail and excellent organizational skills.

• Exceptional communication skills; ability to articulate ideas clearly and convey complex information effectively in both verbal and written forms.

• Proficient in Outlook, Excel, and Word.

• Preference for three years of experience with Empower.

🏝️ Benefits

• Medical.

• Dental.

• Vision.

• Accidental Death.

• Long-Term Disability.

• Short-Term Disability.

• FSA.

• HSA.

• 401K.

• Basic Life.

• Voluntary Life.

• Paid Parental Leave.