This is a fully remote position, open to applicants in United Kingdom.

• Address complaints in accordance with internal policies and procedures, ensuring equitable resolutions are achieved and adequately documented.

• Acknowledge and respond to all complaints within service level agreements (SLAs).

• Prioritize tasks effectively to meet deadlines.

• Deliver work in accordance with quality standards and established processes.

• Take ownership of the quality of personal output.

• Complete necessary training and remain informed about business developments.

• Engage with customers to comprehend their complaints, perform comprehensive investigations, and provide responses within designated timeframes.

• Analyze trends and pinpoint opportunities to enhance customer experience, drive growth, and improve efficiency.

• Previous experience in handling complaints is preferred.

• Experience managing cases/tasks both independently and collaboratively within a team.

• Strong analytical skills are essential.

• Ability to comprehend the customer’s journey and unique circumstances.

• Exceptional attention to detail.

• Strong verbal and written communication skills.

• Excellent communication and active listening abilities.

• Comfortable working in a dynamic, fast-paced environment.

• Comprehensive training programs.

• Opportunities for career advancement.

• Supportive work culture.

• Competitive salary and benefits package.

Complaints Analyst

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