Compensation and Benefits Manager – Americas

This is a fully remote position, open to applicants in Estonia.

📋 Description

• The Compensation & Benefits Manager for the Americas is accountable for the daily management and execution of total rewards programs throughout the United States, Canada, and Mexico.

• This role, reporting to the Total Rewards function, acts as the main point of contact for HR Business Partners (HRBPs) and people leaders on all compensation and benefits issues, ensuring that programs are administered consistently, compliantly, and in accordance with the organization's total rewards philosophy.

• Oversee the comprehensive administration of employee benefits programs in the US, Canada, and Mexico, which include health and welfare, dental, vision, life and disability insurance, retirement/savings plans (401(k), RRSP, AFORE), and supplemental offerings.

• Act as the primary liaison with benefits carriers, brokers, and third-party administrators; manage vendor relationships and oversee service delivery performance.

• Address escalated inquiries from employees and HRBPs regarding benefits eligibility, enrollment processes, plan features, and claims resolution.

• Collaborate with Finance and Payroll to guarantee accurate and timely deductions, funding, and reconciliation of benefits.

• Maintain documentation for benefits plans, summary plan descriptions (SPDs), and necessary regulatory filings (e.g., 5500s, ACA reporting, provincial filings in Canada).

• Lead the annual open enrollment process for the Americas region, including project planning, timeline management, system configuration, and employee communication.

• Work with benefits brokers and carriers to assess plan design options, benchmark plan competitiveness, and finalize renewal decisions.

• Collaborate with HRIS/Workday teams to set up enrollment events, eligibility criteria, and employee-facing content within the benefits administration platform.

• Create and deliver enrollment communications, FAQs, and educational materials tailored to the benefits offerings and regulatory requirements of each country.

• Perform post-enrollment audits to ensure data accuracy and resolve discrepancies among HRIS, payroll, and carrier systems.

• Assist in the annual merit and compensation planning cycle, including preparation of materials for managers, configuration of Workday compensation tasks, and management of the merit upload process.

• Serve as a resource for HRBPs during the compensation planning period, addressing inquiries related to compensation guidelines, band structures, and Workday functionalities.

• Act as the dedicated resource for compensation and benefits for HRBPs supporting business units in the US, Canada, and Mexico, delivering timely and precise guidance on total rewards topics.

⛳️ Requirements

• A Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field is required.

• Certification as a Certified Compensation Professional (CCP), Certified Benefits Professional (CBP), or PHR/SPHR is preferred.

• A minimum of 7 years of progressive experience in compensation and/or benefits administration, with proven experience supporting multi-country programs in the Americas.

• Direct experience managing benefits programs in the US (required), Canada (strongly preferred), and Mexico (preferred).

• In-depth knowledge of US benefits regulatory requirements (ERISA, ACA, HIPAA, COBRA, FMLA).

• Excellent communication skills with the capability to clearly explain complex total rewards concepts to employees, managers, and HRBPs at various levels.

• High level of accuracy and attention to detail; ability to juggle multiple priorities in a dynamic environment.

• A collaborative, solutions-focused approach with robust relationship-building skills across HR and the wider business.

• Familiarity with Canadian provincial benefits requirements and knowledge of IMSS/AFORE structures in Mexico.

• Experience in supporting annual merit/compensation planning cycles, including the use of system-based compensation planning tools.

• Proficiency in HRIS platforms, particularly Workday (compensation and benefits modules), is strongly preferred.

• Experience with global job architecture and job evaluation frameworks (e.g., Radford).

• Bilingual proficiency in English and Spanish is preferred; French (Canadian) is a plus.

• Exposure to equity compensation programs (e.g., RSUs, stock options) in the context of a public or private equity-backed company.

🏝️ Benefits

• Manage the end-to-end administration of employee benefits programs across the US, Canada, and Mexico, including health and welfare, dental, vision, life and disability insurance, retirement/savings plans (401(k), RRSP, AFORE), and supplemental programs.

• Serve as the primary liaison with benefits carriers, brokers, and third-party administrators; manage vendor relationships and monitor service delivery performance.

• Respond to escalated employee and HRBP inquiries regarding benefits eligibility, enrollment, plan provisions, and claims resolution.

• Partner with Finance and Payroll to ensure accurate and timely benefits deductions, funding, and reconciliation.

• Maintain benefits plan documentation, summary plan descriptions (SPDs), and required regulatory filings (e.g., 5500s, ACA reporting, provincial filings in Canada).

• Lead the annual open enrollment process for the Americas region, including project planning, timeline management, system configuration, and employee communications.

• Collaborate with benefits brokers and carriers to evaluate plan design options, benchmark plan competitiveness, and finalize renewal decisions.

• Partner with HRIS/Workday teams to configure enrollment events, eligibility rules, and employee-facing content within the benefits administration platform.

• Develop and deliver enrollment communications, FAQs, and educational materials tailored to each country's benefit offerings and regulatory requirements.

• Conduct post-enrollment audits to validate data accuracy and resolve discrepancies between the HRIS, payroll, and carrier systems.