Community Response and Engagement Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee discussions on public social platforms related to WES services.

• Recognize prominent legacy threads and emerging dialogues.

• Monitor common inquiries or misconceptions within community discussions.

• Deliver clear and factual answers to general queries regarding WES processes.

• Rectify misinformation or outdated perceptions concerning WES.

• Evaluate sensitivity and potential reputational risks prior to engaging in conversations.

• Direct users to official WES documentation and support resources.

• Work in close collaboration with Customer Service leadership to ensure consistency.

• Uphold a credible, respectful, and professional representation of WES.

⛳️ Requirements

• Bachelor’s degree in marketing or a related discipline, or equivalent relevant professional experience.

• 3-5 years of professional experience in the management of online communities.

• Excellent written communication skills and sound judgment in public-facing situations.

• Profound understanding of customer experience, digital reputation, and the dynamics of online communities.

• Comfortable collaborating with Product, Marketing, Customer Service, and Communications teams.

• High level of discretion, credibility, and sensitivity towards brand trust.

• Strong alignment with WES's mission and values, demonstrating a mindset geared towards growth.

• Proficiency in French is preferred.

🏝️ Benefits

• Flexible scheduling and the option for remote work.

• Generous policies for time off.

• Comprehensive wellness programs and a work environment that prioritizes employee well-being.

• Access to various learning opportunities.

• Opportunities for both personal and professional growth.

• Recognition of individual achievements.

• Competitive salary and comprehensive benefits package.

• Tuition reimbursement options available.

• Employee-centric workplace culture.