Community Manager – SA

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and manage discussions on social media across various platforms (Instagram, TikTok, Facebook, YouTube, Reddit, etc.).

• Interact with the community using an appropriate tone, addressing inquiries and initiating more profound dialogues.

• Recognize and seize opportunities for enhanced engagement, such as users seeking advice, clarification, or product details.

• Highlight trending topics, frequently asked questions, or sensitive remarks to the content teams.

• Monitor engagement metrics and community sentiment to guide content and strategy development.

• Keep abreast of diamond and jewellery trends, as well as relevant news, to ensure timely and pertinent responses.

⛳️ Requirements

• Demonstrated experience in managing social media or online communities, whether in-house, at an agency, or on a freelance basis.

• Excellent written communication abilities with a flexible, brand-aligned tone of voice.

• A keen interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content.

• Proficient in navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar applications).

• Capability to work autonomously, manage time effectively, and adhere to deadlines.

• Availability to monitor platforms and respond within designated timeframes (some evening or weekend flexibility may be required).

• Experience in thorough reporting and capturing insights into project development.

🏝️ Benefits

• Flexible working arrangements