Community Manager, Gaming

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Establish and oversee dedicated Japanese channels on our Discord server from the ground up, including the configuration of channels, roles, bots, and moderation.

• Create a growth strategy for the Japanese community aimed at MMO players, guild leaders, and content creators.

• Identify, connect with, and cultivate relationships with Japanese YouTubers, streamers, and content creators who focus on MMOs, pixel art games, or cozy games.

• Interact with Japanese gaming communities across platforms such as Twitter/X (where Japanese gaming Twitter is substantial), Niconico, YouTube, and 5ch/game forums.

• Collaborate with Japanese MMO guilds to introduce organized groups into Soulbound, while understanding the distinctions between JP guild culture and Western guild culture to leverage these differences.

• Localize community announcements, patch notes, and event communications with a focus on native-level writing that resonates with a Japanese audience, avoiding machine translation.

• Organize community events that are tailored to Japanese player culture, such as housing contests, guild showcases, and seasonal events that resonate locally.

• Generate weekly reports regarding Japanese community sentiment, growth metrics, content creator pipeline, and cultural insights relevant to the team.

• Serve as the cultural advisor to the broader team on all related matters, including what resonates with the audience, what may not, and how to prevent potential missteps.

• Collaborate with our Community Director on cross-community events and ensure consistent messaging.

⛳️ Requirements

• Native-level proficiency in Japanese (reading, writing, speaking) is essential. You will be responsible for writing community posts, responding to players, and negotiating with creators in Japanese.

• Fluent in English with a minimum of professional working proficiency to communicate effectively with the UK-based team.

• Extensive personal experience with MMOs, including a serious commitment to playing them, allowing for an understanding of why players remain engaged for years.

• Familiarity with the Japanese gaming content creator landscape, including knowledge of major gaming YouTubers, the role of VTubers, and which streamers cover MMOs versus action games.

• Experience within Japanese online communities, including Discord JP servers, the Twitter JP gaming community, Niconico, and 5ch gaming boards.

• Understanding of Japanese guild culture in MMOs, specifically how Japanese Free Companies, Linkshells, and guilds differ in their recruitment, organization, and communication compared to Western guilds.

• Self-motivated individual who identifies opportunities to promote Soulbound to a Japanese audience and takes initiative without prompting.

• Bonus Points

• Prior community management experience at a game studio, particularly for a Western game launching in Japan.

• Existing relationships with Japanese gaming content creators.

• Knowledge of Japan's content creator agency landscape.

• Extensive experience playing FFXIV, PSO2, Dragon Quest X, or other MMOs heavily focused on the Japanese market.

• Ability to create short-form video content in Japanese.

• Experience in localizing gaming content, focusing on cultural localization rather than mere translation.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.

• Opportunities for professional development and training.

• A vibrant and inclusive company culture.

• Access to exclusive gaming events and conventions.