Community Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and nurture the daily energy, atmosphere, and interaction within all primary community areas (Discord, Telegram, and new digital platforms).

• Recruit, train, and oversee a top-tier global team of moderators and community leaders, establishing clear protocols for 24/7 coverage.

• Design, initiate, and facilitate high-impact community initiatives—from live audio events and digital competitions to viral interactive campaigns.

• Serve as the essential human link between our users and the product team, translating unstructured feedback from chats into clear, actionable development insights.

• Execute real-time issue resolution and sentiment management during periods of high product activity, technical challenges, or market fluctuations with calm, composed precision.

• Enhance the initial community onboarding process, ensuring newcomers are promptly educated, welcomed, and integrated into active participation loops within the ecosystem.

⛳️ Requirements

• Demonstrated experience in building, scaling, or managing highly engaged online communities. You grasp user retention, tribal psychology, and the dynamics of keeping a digital space vibrant.

• Outstanding verbal and written communication abilities. You can compose sharp, engaging announcements and deftly manage high-pressure situations in real-time.

• This role does not conform to a standard 9-to-5 schedule. Digital communities operate 24/7, with peak engagement occurring during nights and weekends. You must be available daily to navigate critical surges.

• You possess a native understanding of the Web3 landscape. You are immersed in on-chain activities, intuitively grasp the psychology of digital asset communities, and communicate in their language naturally.

• Highly self-motivated and organized; you can navigate large, chaotic multi-channel message boards while maintaining focus on key analytics, moderation schedules, and brand guidelines.

🏝️ Benefits

• Extreme Autonomy: We prioritize cultural alignment and outcomes over bureaucracy. You will have the freedom to experiment with bold ideas and shape the community experience in your unique way.

• Massive Strategic Leverage: Oversee a global platform supported by elite internal distribution channels, robust asset infrastructure, and a team operating at breakneck speed.

• A Culture of Momentum: Become part of an ecosystem that thrives on speed and rewards execution. You will be in a constant state of learning, experimenting with new engagement strategies, and tracking tangible community growth metrics.

• High-Growth Upside: We emphasize "potential over pedigree." For a Community Manager who effectively transforms a chat platform into a valuable asset, there is a clear, expansive pathway to senior operational and growth roles.