Community Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Design and execute a thorough community engagement strategy.

• Formulate tactics to expand the online community.

• Cultivate and sustain an online community of enthusiastic and engaged customers.

• Foster discussions, respond to inquiries, and interact with community members.

• Deliver outstanding customer service.

• Create FAQs and other relevant content about the brand for team adherence.

• Establish and manage an editorial calendar for community-related content.

• Collaborate with the account management team to ensure community content aligns with overarching marketing objectives.

• Schedule posts and guarantee timely, error-free delivery.

• Address customer questions, feedback, and complaints promptly and professionally, escalating issues as needed.

• Serve as a link between the community and relevant departments to resolve concerns.

• Consistently provide exceptional customer service.

• Monitor and moderate user-generated content and discussions to ensure compliance with community guidelines.

• Maintain brand values and adhere to social media policies.

• Ensure smooth collaboration with various teams involved in the creative process, social calendar delivery, and publishing.

• Track and analyze key metrics related to community engagement.

• Supply regular reports and insights to evaluate the effectiveness of community initiatives.

• Conduct daily social media listening and competitor performance reporting.

• Provide end-of-campaign sentiment analysis reports.

⛳️ Requirements

• Deep understanding of Saudi culture and excellent Arabic copywriting abilities.

• Proficient in English.

• At least 5 years of experience in community management for well-established brands.

• Strong familiarity with social media platforms, online forums, and community management tools.

• Innovative thinking and problem-solving skills.

• Customer-centered mindset with a passion for building communities.

• Capability to work autonomously as well as collaboratively within a team.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours and potential for remote work.

• Engaging and inclusive work environment.