Community Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Oversee the daily operations of the dbt Slack community, ensuring a welcoming and valuable experience for members globally.

• Collaborate with community leaders and internal stakeholders to enhance channel strategies, community guidelines, and engagement initiatives.

• Create and uphold scalable moderation and support workflows, including the enforcement of the Code of Conduct.

• Mentor and assist moderators and community champions; recruit and onboard new moderators.

• Establish content systems encompassing announcements, highlights, prompts, and community narratives.

• Present community insights and member feedback to Product, Marketing, and Support while ensuring feedback is communicated back to the community.

• Track and report on engagement and health metrics, and conduct experiments to enhance these metrics.

• Manage the digital engagement toolset, which includes Slack workflows, analytics, knowledge base, integrations, and web portals.

• Coordinate and manage incident responses alongside Legal, People, and Security teams as necessary.

• Facilitate digital engagement across various community forums, social channels, and events.

⛳️ Requirements

• A minimum of 5 years of experience in digital community management, online engagement, or community program management in a global or distributed setting.

• Proven experience managing daily operations for a large online community, such as Slack, Discord, or forums.

• Familiarity with moderation, member support, and community health practices.

• Deep understanding of online community dynamics and the ability to foster trust, belonging, and a shared purpose at scale.

• Experience in developing and refining moderation and support workflows, including the enforcement of the Code of Conduct.

• Exceptional written communication and facilitation skills, with the ability to respond clearly and empathetically, de-escalate conflicts, and promote constructive conversations.

• Proficiency in using community tools and analytics, such as Slack workflows, Common Room, or similar platforms.

• Ability to make data-informed decisions, including defining engagement and health KPIs, measuring impact, and reporting outcomes.

• Strong skills in cross-functional collaboration with Product, Marketing, Support, and Developer Experience teams.

• Cultural fluency and awareness of communication differences across regions and time zones.

• High emotional intelligence and comfort in navigating conflicts, ambiguity, and sensitive topics.

• Capacity to prioritize tasks across multiple streams in a dynamic environment.

• Bonus: experience in scaling high-engagement Slack/Discord communities with measurable outcomes.

• Bonus: leadership experience during crises or incidents in online spaces.

• Bonus: operations experience related to community-as-a-product.

• Bonus: expertise in scalable workflow automation, analytics, and knowledge systems.

🏝️ Benefits

• 100% employer-covered medical insurance*

• Generous paid time-off policy (PTO), along with paid sick leave, inclusive parental leave, holidays (including a year-end Global Week of Rest), and volunteer time off.

• RSU stock grants*

• Opportunities for professional development and training.

• Company-sponsored virtual happy hours, complimentary meals, and enjoyable team-building activities.

• Monthly cell phone allowance.

• Access to an innovative mental health support platform offering personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their dependents.

• Benefits marked with an asterisk may vary by country and worker type.