Community Management Associate

This is a fully remote position, open to applicants in Arizona, +31 more states.

📋 Description

• Foster and expand online communities for Wikipedia and the Wikimedia Foundation.

• Create tone-of-voice guidelines for the organization's social media presence.

• Recognize and leverage real-time cultural moments to engage with audiences.

• Contribute to the community management playbook for Wikipedia.

• Monitor and report on engagement metrics and community sentiment.

⛳️ Requirements

• Over 2 years of experience in community management across various social media platforms.

• Deep understanding of social media platform dynamics and the ability to craft effective messaging tailored to each (TikTok, Instagram Reels, YouTube Shorts).

• Proven capability to engage genuinely with online communities and manage multiple accounts or brands. Experience in using social listening tools to monitor community discussions is essential.

• Exceptional written and verbal communication skills, with experience in developing a distinct tone of voice for brands on social media.

• Strong editorial judgment, including the ability to determine when to escalate issues or disengage rather than respond.

• Cultural awareness and sensitivity to how community engagement initiatives may be perceived in different regions and languages.

• Ability to work effectively across functions with distributed, remote teams across various time zones and locations.

🏝️ Benefits

• Health insurance

• 401(k) plan

• Paid time off

• Flexible work arrangements

• Professional development opportunities