Academic Assistant, Academic and Community Standards

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage cases involving academic policy violations and appeals in accordance with Service Level Agreements.

• Analyze trends and actions related to those trends in order to evaluate and enhance workflows.

• Support research and documentation initiatives.

• Facilitate communication and assess workflows.

• Monitor workflows and offer constructive feedback to staff for improvement and efficiency.

• Organize room bookings and meetings.

• Manage projects and workflows pertaining to rotations and schedules.

• Execute additional duties or projects as required.

⛳️ Requirements

• A bachelor's degree from an accredited institution is mandatory.

• At least 3 years of experience in academic administration, advising, or relevant transferable experience.

• Proficiency in Microsoft Suite.

• Familiarity with Zoom.

• Basic data entry skills.

• Completion of FERPA or privacy training.

• Experience with ERP applications such as SalesForce and PeopleSoft.

• Ability to work independently.

• Strong prioritization skills.

• Capacity to remain adaptable and shift focus as required.

• Capability to operate effectively in an online education setting with minimal face-to-face interaction with students.

• Experience working with a diverse student population.

🏝️ Benefits

• Health insurance.

• 401(k) retirement plan.

• Paid time off.

• Parental leave.

• Tuition assistance.

• Employee Stock Purchase Plan.

• Discounts on entertainment and retail purchases.

• Overtime pay as applicable.