Community & Engagement Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Community strategy & activations: Create and implement strategies aimed at expanding player communities and enhancing participation, loyalty, and retention.

• Plan and execute campaigns, competitions, events, and activations that encourage meaningful player interaction.

• Collaborate with CRM, Retention, Communications, and Content teams to ensure community initiatives align with broader campaign objectives.

• Sentiment, insights & reporting: Track community sentiment across Telegram, review sites, and various player touchpoints.

• Analyze feedback and trends to deliver actionable recommendations that enhance engagement and player experience.

• Generate regular reports on community health, engagement performance, and player sentiment.

• Innovation & community leadership: Experiment with and develop new content formats, engagement mechanics, and interactive experiences to enrich player engagement.

• Support and mentor Community Moderators to maintain consistent communication standards and best practices.

• Serve as the primary contact for community initiatives, collaborating cross-functionally to integrate player insights into business decisions.

⛳️ Requirements

• A minimum of 3 years of experience in community management, engagement marketing, social media, retention, or related fields.

• A demonstrated history of successfully running community initiatives, campaigns, or engagement activities.

• Practical experience with online communities, particularly in managing Telegram or equivalent platforms.

• Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences and proficiency in English.

• Strong analytical abilities to interpret community feedback, engagement metrics, and sentiment to drive initiatives.

• Experience collaborating cross-functionally with Marketing, Content, CRM, Product, or Customer Support teams.

• Preferred: Experience in iGaming, entertainment, or technology sectors.

• Experience managing communities on Discord, Reddit, or similar platforms.

• Familiarity with community analytics, social listening, or sentiment-tracking tools.

• Experience in developing campaigns focused on loyalty, retention, or engagement.

• Additional language skills (Malay or Chinese) are a plus.

🏝️ Benefits

• Flexible and Remote Working: Enjoy the freedom to work from anywhere, promoting a healthy work-life balance.

• Equipment provided: We’ll equip you with a laptop, headphones, and mouse to ensure you work comfortably.

• Career Growth: We are dedicated to your professional development, offering training and advancement opportunities.

• Performance Recognition: Receive raises and career progression opportunities based on quarterly performance reviews and a constructive feedback cycle.

• Health and Fitness Benefits: Get fitness reimbursements from day one, and after one year of employment, access a health budget to support your well-being.

• Self Development Budget: Invest in your growth through online courses and professional learning opportunities.

• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of service, up to a maximum of 26 days.

• Special Birthday Perk: Celebrate your birthday off after one year of employment!