Community Liaison

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Engage in both inbound and outbound communication as well as business development activities.

• Act as a representative for HarmonyCares in the local market, providing education to community partners and potential patients about the company, its mission, and the services offered.

• Facilitate the transition of care for patients from local facilities and referral partners to HarmonyCares.

• Clearly explain enrollment benefits to eligible patients and their caregivers.

• Analyze the market and competitive landscape to effectively highlight the distinguishing features of HarmonyCares services.

• Educate the community about HarmonyCares' commitment to personalized, high-quality home healthcare.

• Achieve or surpass goals for in-person and virtual meetings with key decision makers.

• Understand, inform, and assist with the eligibility and enrollment processes for benefits.

• Track performance metrics in CRM systems against established plans and regional budget targets.

• Arrange and conduct discussions with patients and caregivers about program eligibility.

• Provide information to patients regarding accountable care organization or CMS alternative payment model programs and gather voluntary alignment forms when necessary.

• Respond to inbound calls from patients, families, and facility staff concerning company business units.

• Triage patient concerns related to care needs, scheduling, and billing to the appropriate departments.

• Supervise and document outreach calls and meetings with external contacts.

• Adhere to marketing, referral-source, beneficiary-notification, patient-outreach, HIPAA, and company policies.

• Maintain communication with sales leaders, local business unit leadership, and support staff.

• Perform additional tasks as assigned.

⛳️ Requirements

• Bachelor’s Degree or over 4 years of B2B sales experience.

• More than 2 years of experience in sales/marketing within the healthcare industry.

• Must possess a valid driver’s license and maintain a clean driving record.

• Exceptional organizational and problem-solving abilities.

• Capability to accurately represent the company's service offerings to targeted referral sources.

• Familiarity with sales techniques and territory management.

• Outstanding interpersonal communication, presentation, and customer service skills.

• Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.

• Willingness to travel within the assigned territory and attend sales meetings as necessary.

• Strong written and verbal communication skills.

• Ability to work independently and manage multiple tasks effectively.

• Strong organizational capabilities.

• A self-motivated and driven individual who requires minimal oversight following initial orientation and training.

🏝️ Benefits

• Comprehensive Health, Dental, Vision, Disability & Life Insurance, among other benefits.

• 401K Retirement Plan with company matching contributions.

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holidays, and Volunteer Time.

• Compensation for Orientation and Training.