Community Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily interactions across public community, social media, and review platforms such as Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and others.

• Engage with patients, caregivers, and the community with empathy, clarity, and a sense of urgency while upholding Dearest Care’s voice and ensuring compliance with regulations.

• Direct sensitive or escalated issues to the relevant internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership.

• Monitor recurring inquiries, complaints, misunderstandings, and emerging trends, converting them into actionable insights for the organization.

• Guarantee prompt responses across all channels and ensure that public feedback receives attention.

• Develop proactive community engagement strategies that foster trust in Dearest Care and inform patients about advocacy and access methods.

• Distinguish Dearest Care as advocate-led—steering clear of a chatbot, call center, marketplace, or generic navigation vendor.

• Assist in creating templates, escalation playbooks, tone guidelines, and internal documentation to ensure consistent and scalable responses.

• Portray Dearest Care with professionalism, warmth, and discretion in every public engagement.

⛳️ Requirements

• At least 3 years of experience in community management, customer communication, social media, public relations, internal communications, or a related discipline.

• Demonstrated experience in addressing customers through public channels, particularly in regulated, high-empathy, or high-trust environments.

• Outstanding written communication skills, capable of simplifying complex healthcare or policy subjects into clear, accessible language.

• Skilled in making judgment calls: knowing when to respond, escalate, pause, or investigate public comments further.

• Strong empathy for patients, caregivers, older adults, and families navigating intricate healthcare systems.

• Comfortable collaborating cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership teams.

• Proactive and ownership-driven mentality—you identify issues early and recognize patterns before they escalate into problems.

• Ability to handle confidential information with care and integrity.

• Experience in healthcare is highly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are beneficial.

• Prior experience in a startup environment is valued, particularly within fast-paced, venture-backed, consumer, healthcare, or technology sectors.

• Possess a sense of humor, sharp online instincts, and the ability to maintain composure in intense digital situations.

🏝️ Benefits

• Fraudulent Recruitment Advisory

• Dearest Care will never request bank details, payment, or sensitive financial information as part of the recruiting process. We will never make an offer of employment without an interview. All legitimate recruiting communications will come from official Dearest Care channels. Please report any suspicious outreach to our team.