Community Associate

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Play a key role in the daily operations of our online community, fostering trusted relationships with members and ensuring it remains a positive, valuable environment for sharing experiences and mutual support.

• Assist in organizing (and infusing new ideas into) virtual events, Q&A sessions, challenges, and additional initiatives that cultivate a genuine sense of belonging and connection within the community.

• Oversee user-generated content moderation to ensure compliance with community guidelines, responding swiftly and compassionately to posts and messages to make members feel acknowledged.

• Collaborate within a cross-functional, multidisciplinary team to manage, address, and escalate communications from patients to appropriate teams, reducing patient safety risks.

• Leverage community insights and data to shape our engagement strategies, educate, and inspire our members — identifying trends, monitoring effective practices, and consistently enhancing the experience.

⛳️ Requirements

• A relationship-oriented individual: you excel at connecting with others, earning their trust, and ensuring every member feels a sense of belonging.

• Outstanding communication skills, paired with a creative flair to keep the community vibrant and engaging.

• Proficient in working with data: you can analyze engagement and community metrics, extract insights, and utilize them to guide decisions and enhance outcomes.

• Highly organized, self-sufficient, and a strong collaborator.

• Enthusiastic about rapid change and inventive problem-solving.

• Naturally, you are passionate about patient experience and thrive on understanding patients' challenges to find optimal solutions.

• Additional consideration for candidates with a background in nutrition, dietetics, or coaching, as well as those with experience in content creation, social media management, or community management.

🏝️ Benefits

• Choose between medical aid support or a monthly wellness allowance, which includes a R400 wellness budget.

• Enjoy 21 days of annual leave.

• Fully remote work opportunities.

• Up to 3 weeks of Work From Anywhere flexibility.

• Participate in team wellness initiatives such as Strava challenges and Monday meditation sessions.