Community Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver frontline assistance for DNC Tech's data and technology offerings.

• Address and resolve technical inquiries from campaigns, state parties, and affiliated committees through a Zendesk customer support system.

• Engage in a Community on-call rotation outside of standard business hours as necessary, with increased frequency during even-numbered years.

• Collaborate with the product team on training, communication, and the implementation of new features and datasets.

• Conduct virtual and, occasionally, in-person training sessions on advanced technical topics and tools.

• Keep documentation up to date for DNC technology and data products and their associated processes.

• Build cooperative relationships with state party data personnel through regular one-on-one meetings.

• Address voter file issues and advocate for the needs of state parties.

• Collect user feedback, pinpoint common issues, and assist in automation or product development.

• Provide user experience insights to the Product, Data, and Engineering teams.

• Carry out additional responsibilities that support the department and the DNC’s mission.

⛳️ Requirements

• Experience in a political campaign, at a state party, or within a political technology organization.

• Background in a user-, customer-, or volunteer-facing role.

• Familiarity with VoteBuilder; experience with other organizing tools is a plus.

• Demonstrated ability to succeed in a fully remote setting with strong asynchronous work practices.

• Basic knowledge of SQL or another language suitable for analyzing large datasets.

• Enthusiasm for training, documentation, and providing one-on-one user support.

• Capability to adapt communication styles for audiences with diverse technical backgrounds.

• Determination and an analytical mindset for resolving complex data and technical challenges.

• Ability to utilize documentation, logs, and prior tickets to investigate issues before escalation.

• Highly organized, self-motivated, and detail-oriented.

• Competence in managing tasks independently, balancing competing priorities, and contributing to team processes.

• Willingness to learn and proactively ask questions.

• Skill in establishing trusting relationships with stakeholders and users.

• Flexibility to quickly adjust to changing priorities, urgent deadlines, and high-stress situations.

• Commitment to enhancing politics, supporting the Democratic Party, and ensuring the nation's future.

• Availability to occasionally work weekends.

• Must be eligible to work in the United States.

🏝️ Benefits

• Generous paid time off, which includes federal holidays and open leave.

• Comprehensive health and dental coverage for employees and their dependents; 90% covered by the DNC and 10% by the employee.

• Optional supplementary vision plans available for purchase by employees.

• Up to a 5% employer match in the DNC 401(k) plan.

• Access to pre-tax flexible spending account benefits for employees and their dependents.

• Fully remote and distributed work environment.

• Representation by the SEIU Local-500 bargaining unit.