Communications Project Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Develop, implement, and sustain systems that enhance and guide patient engagement, encompassing patient texting, patient portal, patient form intake, appointment waitlists, appointment recalls, and bulk patient communications.

• Oversee staff access and resolve issues related to relevant systems.

• Execute implementation projects as required.

• Establish and report on defined targets and success metrics for both ongoing and new projects.

• Collaborate with Leadership across Operations, IT, Billing, and Infusion to align responsibilities.

• Ensure a unified communication strategy between AARA and LSARA.

• Monitor and track enrollments in the patient portal.

• Enhance digital patient engagement.

• Supervise staff adoption of processes.

• Create and update relevant Standard Operating Procedures (SOPs).

• Track, monitor, and facilitate mass communications to patients.

• Conduct strategic planning activities.

• Generate and analyze trends related to areas of responsibility.

⛳️ Requirements

• Strong time management skills.

• High attention to detail.

• Effective written and verbal communication abilities.

• Professional demeanor.

• Proficient in Microsoft systems.

• Strong interpersonal skills.

• Project management experience is preferred.

• Basic knowledge of the patient journey is advantageous.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Supportive work environment.