Commercial Strategy & Operations Lead

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Serve as the operational leader of the team and the closest ally to the Senior Manager — the primary point of contact for escalations, the benchmark for quality, and the main mentor for Associates and Specialists.

• Represent the Senior Manager in cross-functional discussions with Sales VPs and Sales Leadership — aligning on Deal Desk priorities while addressing team needs and challenges.

• Act as a senior contact and escalation point for complex deals, unconventional pricing requests, and contract exceptions.

• Oversee deal approval processes and pricing compliance, intervening in escalations and exceptions that require senior-level judgment.

• Ensure the team adheres to SLA standards, intervening to resolve complex or time-sensitive cases as required.

• Serve as the Sales team's eyes and ears — proactively identifying deal friction, recurring obstacles, and emerging risks before they escalate.

• Manage the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policies, setting expectations, and ensuring the team has the necessary guidance to handle non-standard situations autonomously.

• Create and update deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need proactively.

• Develop and scale automated workflows that minimize manual effort, allowing the team to concentrate on higher-value tasks.

• Monitor Deal Desk performance metrics and deal trends, translating data into actionable insights and contributing directly to the Senior Manager's planning and prioritization.

• Function as the operational extension of the Senior Manager — driving the Deal Desk improvement roadmap across processes, tools, automation, and policy, and leading initiatives through to completion.

• Assist in month-end and quarter-end closing operations to ensure smooth and accurate deal execution.

⛳️ Requirements

• 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar role in an Enterprise SaaS/B2B company is required; prior Lead or Supervisor experience is advantageous.

• A proven track record as a deal desk operator, adept at managing complex, high-stakes situations related to deal structure, pricing, and contract exceptions.

• Strong comprehension of Quote-to-Cash processes, revenue recognition principles, and order management.

• Extensive hands-on experience with Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization.

• Natural relationship builder with the capacity to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance.

• Data-driven and analytically astute — able to convert deal trends and operational signals into clear recommendations, rather than mere observations.

• Excellent communicator with exceptional written and spoken English skills.

• Composed under pressure with strong prioritization instincts, capable of keeping the team unblocked during high-volume periods without compromising quality.

• Self-motivated individual who thrives in a fast-paced, fully remote, and globally distributed environment.

• Demonstrates strong capabilities in automation and AI.

• While not mandatory, experience working remotely is considered a plus.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.