Commercial Services Lead Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary escalation contact for intricate, high-touch client accounts, while advocating for post-sale activities related to in-lane, online, and private sales nationally.

• Review all charges recorded by the auction administrators at over 74 locations and the Posting and Procurement department for all sold records to ensure the accuracy of the fees.

• Calculate and record promotional expenses for both buyers and sellers in the relevant system and submit payment requests for all commercial sales across North America.

• Override Oracle holds for auction-approved payment requests and organize the request in the appropriate electronic folder for Internal Control audits.

• Create buyer gate releases using a web-based tool when vehicles are ready for release by assessing the buyer’s risk class, payment status, and vehicle availability.

• Work collaboratively with various internal and external clients, including less experienced Commercial Services Specialists, auction locations, accounts payable, accounts receivable, arbitration, cash applications, credit & collections, Dealshield, floorplan, mechanic shops, technology, title, and OVE/Private Store teams to effectively resolve cases involving incomplete work, posting discrepancies, payment reversals, or high-risk clients.

• Conduct thorough audits across 74+ auction locations and the Posting and Procurement department to ensure fee accuracy for nationwide sold transaction records for assigned high-touch, more complex client accounts.

⛳️ Requirements

• High School Diploma/GED with 7 years of experience, or an equivalent combination such as any level degree/certification beyond a HS diploma/GED in a related field along with 5 years of experience; or 9 years of experience in a related area.

• A Bachelor’s degree in a related discipline is preferred.

• Strong verbal and written communication skills are essential.

• Prior experience in training and coaching others in a workplace setting is highly preferred.

• Proficiency in Microsoft Excel, Word, and Outlook is required.

• Skills in Auto-IMS, Salesforce, and Vault are preferred.

• Ability to work autonomously to complete assignments within the parameters of given instructions, prescribed routines, and established practices.

• Capability to sit or stand for extended periods.

• Ability to perform repetitive data entry tasks with manual dexterity.

• Must maintain regular and punctual attendance in accordance with ADA, FMLA, and other federal, state, and local standards.

🏝️ Benefits

• Employees are entitled to a minimum of sixteen hours of paid time off each month and seven paid holidays throughout the calendar year.

• Additional paid time off options include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

• Health care insurance is available, covering medical, dental, and vision.

• Retirement planning options, including a 401(k) plan.

• Paid days off are provided, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.