Commercial Lines Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Process and issue a substantial number of Certificates of Insurance (COIs), encompassing requests from lenders, vendors, and contractual obligations.

• Evaluate contractual insurance requirements to ensure that certificates are issued correctly and in accordance with policy stipulations.

• Analyze, interpret, and reference E&S commercial insurance policies to verify coverage, limits, endorsements, and exclusions while issuing COIs.

• Maintain precision when documenting additional insureds, waiver of subrogation, primary and non-contributory language, and other standard certificate requests.

• Provide support in managing commercial accounts across General Liability, Property, Umbrella/Excess, Auto, Workers’ Compensation, and additional coverages.

• Enter, update, and sustain policy and certificate information in the agency management system.

• Request endorsements, policy amendments, audits, and loss runs from carriers as needed.

• Assist in the renewal preparation process by organizing exposure data and policy documentation.

• Promptly respond to routine inquiries from clients, lenders, and property managers in a professional manner.

• Review policies and endorsements for correctness and escalate any discrepancies to the Account Manager.

• Organize and file policy documents, correspondence, and certificates in line with agency protocols.

• Adhere to established workflows, service timelines, and compliance standards.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An active Texas General Line Property & Casualty insurance license is required.

• Previous experience in reading and interpreting E&S commercial insurance policies is essential.

• A minimum of 1 year of experience in an insurance agency, brokerage, or a related insurance role is preferred.

• Proven experience in issuing Certificates of Insurance is necessary.

• Basic knowledge of commercial insurance terminology and coverage concepts is required.

• Capability to accurately interpret policy forms and endorsements, especially within the E&S market.

• Exceptional attention to detail, particularly in COI issuance and policy documentation.

• Strong written and verbal communication abilities.

• Capacity to manage a high-volume, deadline-driven workload.

• Proficiency in Microsoft Office (Outlook, Word, Excel) is necessary.

• Ability to swiftly learn agency management systems and carrier portals.

• Professional demeanor and a commitment to confidentiality and compliance.

🏝️ Benefits

• Opportunity to take the lead, creatively solve problems, and make a significant impact in a dynamic community.

• A supportive environment where employees can flourish.

• Opportunities for growth and career advancement.