Commercial Lines Account Manager

This is a fully remote position, open to applicants in Connecticut, +6 more states.

📋 Description

• Support prospects and clients in gathering necessary information, completing applications, and collaborating closely with underwriters to establish suitable policy solutions, pricing, and product eligibility.

• Deliver outstanding customer service and ensure timely follow-up by quickly addressing client calls and emails.

• Contribute to customer retention through various communication methods and annual insurance policy assessments.

• Actively identify and manage policy transactions while clarifying any implications for customers.

• Assist with policy billing, which includes invoicing and monitoring agency-billed payments.

• Effectively manage and allocate your time to guarantee the department meets necessary service levels, enhancing customer satisfaction outcomes.

• Collaborate with existing clients on renewals, change requests, and inquiries about coverage.

• Cross-sell additional insurance solutions where appropriate.

⛳️ Requirements

• Minimum of two years of steady employment in an independent agency setting with an emphasis on customer service, including quoting renewals and remarketing of commercial lines business.

• Strong knowledge of the complexities of Massachusetts commercial lines insurance.

• Currently possesses and maintains the necessary insurance license(s).

• Obtain and sustain a Massachusetts non-resident license if not already licensed in Massachusetts.

• Excellent communication and interpersonal abilities, along with the capability to work independently and collaboratively within a team.

• Skilled at prioritizing tasks and reviewing, recording, and organizing data from diverse sources.

🏝️ Benefits

• Competitive compensation package including a base salary.

• Opportunities for performance-based increases and bonuses.

• 401k plan with up to a 4% company match (after 90 days).

• Comprehensive health, dental, and vision benefits with company contributions for employees and their dependents.

• Group life insurance, short and long-term disability, and accidental death insurance fully covered by Ironside.

• Generous flexible time off policy along with paid holidays.

• Parental leave.

• 100% remote work environment, with necessary equipment provided to help you create your ideal workspace.