Commercial Kitchen Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with restaurant and hospitality managers to provide comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and various specialty food service equipment.

• Exhibit mechanical aptitude, troubleshooting abilities, and proficiency in reading diagrams and schematics.

• Accurately troubleshoot, diagnose, and repair Commercial Kitchen Equipment, which includes cooking, refrigeration, ware-washing, and other specialty food service equipment.

• Liaise with manufacturers as necessary to assist with diagnostics and parts identification.

• Consult with the Technical Assistance Group for technical support while on-site.

• Install all parts ordered for the customer promptly and professionally.

• Promote and recommend additional services offered by Smart Care to customers when appropriate.

• Generate precise and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.

• Adhere to safe work practices and accident prevention protocols.

• Keep a tidy and organized service vehicle, along with accurate parts and tool inventory.

• Maintain productivity levels in accordance with company standards.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Minimum of 1 year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.

• Valid driver’s license with an acceptable motor vehicle record.

• Willingness and ability to participate in the emergency on-call rotation, which includes nights and weekends.

• Availability for occasional overnight travel as assigned.

• Relevant technical training, licenses, and/or certifications (e.g., EPA, CFESA) are preferred.

• Experience in commercial refrigeration and/or commercial cooking equipment repair is preferred.

• Self-motivated with a proven ability to prioritize tasks and work independently with minimal direct supervision.

🏝️ Benefits

• On-the-job training with access to on-demand technical support.

• Continuous formal hands-on and classroom training at our National Training Kitchen.

• Professional CFESA certifications with opportunities for advancement.

• Company service vehicle, fuel card, tablet, and cell phone provided for business purposes.

• Market-leading benefits program, including 401k and paid time off.

• Opportunities for growth, including advanced technician and management roles.