Commercial Director

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Develop and take ownership of the yearly PSS GTM strategy, including market segmentation, targeting, positioning, sales initiatives, pricing strategies, and packaging across all global regions.

• Identify and cultivate strategic technology partnerships that integrate PSS content into clinical workflows, thereby enhancing institution-wide adoption and renewal loyalty.

• Create scalable packaging and cross-sell offerings — such as specialized bundles — to boost average deal value and broaden the customer base.

• Spearhead B2B and B2C growth initiatives, including campaigns aimed at fostering early loyalty among residents and early-career clinicians.

• Oversee the renewal strategy across all regions, empowering Account Management with usage data, ROI frameworks, and tools for articulating value to retain at-risk accounts and expand the customer base.

• Develop and deliver standardized retention enablement packages for regional Account Management and Sales teams.

• Equip Sales and Account Management teams with segment-specific strategies, target lists, templates, and competitive resources to enhance conversion and cross-sell rates.

• Collaborate with Product and Marketing on events and campaigns to stimulate lead generation.

• Represent PSS commercial priorities in senior leadership and cross-functional meetings, serving as the commercial voice of the organization.

• Participate in conferences and customer meetings as the subject matter expert (SME).

⛳️ Requirements

• A minimum of 5 years experience in a commercial, GTM, or sales position within healthcare IT, clinical SaaS, or a related field.

• Proven success in managing and growing a multi-million dollar global recurring revenue portfolio.

• Experience in designing and implementing multi-region GTM strategies, including renewal programs, sales enablement, partnerships, and pricing.

• Proven experience working directly with customers and collaborating with sales teams.

• Strong analytical abilities: market segmentation, commercial modeling, and KPI reporting.

• Demonstrated capability to lead cross-functionally and influence without formal authority in a matrix organization.

• Exceptional communication skills and customer engagement presence.

🏝️ Benefits

• Comprehensive, multi-carrier health plan benefits.

• Disability, life, and accident insurance.

• Retirement benefits (Salary Investment Plan / Employer Stock Purchase Plan).

• Dependent Care and Commuter Spending Accounts.

• Modern Family Benefits, including adoption and surrogacy support.