Commercial Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver order management support to customers within their designated Zones.

• Ensure the processing of orders is completed efficiently.

• Fulfill special customer requests, acting as the customer advocate.

• Place orders at the appropriate site.

• Follow up with customers regarding order delays or issues.

• Communicate with cross-SBU PPG employees and vendors about order statuses.

• Acquire and retain knowledge of complex customer and order guidelines.

• Accountable for precise and effective order management.

• Provide outstanding customer service by resolving customer issues and offering solutions.

• Assist in maintaining the quality and integrity of unique customer information in the customer knowledge database.

• Record incoming and outgoing customer calls in the PPG Customer Relationship Management Database.

⛳️ Requirements

• A minimum of 3 years of B2B Order Management experience.

• Proficiency in Oracle ERP.

• Ability to interpret and respond to customer requests effectively.

• Familiarity with Office applications (Excel, PowerPoint, Word, and Outlook).

• Willingness to adapt to the department's hours of operation.

• Preferred: College degree.

• Preferred: Proficiency in Spanish or French.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401K plan.