Commercial Business Management, Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with strategic initiatives for the DIRECTV for Business channel aimed at driving business growth, enhancing customer experience, and achieving financial and operational goals.

• Execute projects that involve system and capability implementations, new product launches, and the delivery of complex solutions within the Commercial sector.

• Oversee 2–3 medium to large-scale projects concurrently.

• Collaborate with Sales, Marketing, IT, Customer Service, Home Services, Supply Chain, Legal, and external partners.

• Identify and manage inputs, action items, issues, risks, and deliverables across various functions.

• Document existing and future business processes, proposing and implementing improvements.

• Collect and record business requirements while developing process flows.

• Facilitate project launches through smoke testing, launch calls, production issue resolution, go/no-go checklists, and contingency planning.

• Validate technical requirements created by IT and engage in systems discussions.

• Create and maintain project documentation, which includes business rules, requirements, agendas, minutes, action items, and project plans.

• Coordinate and perform user acceptance testing with internal teams and external partners.

• Record and execute test cases while managing defects.

• Provide management updates on progress, risks, issues, and recommendations for mitigation.

• Present project summaries to senior leadership as needed.

⛳️ Requirements

• Bachelor’s Degree and 3+ years of relevant experience in project management, business analysis, sales operations, or related fields.

• Proven experience in implementing medium to large-scale, IT-centric projects.

• Familiarity with product and engineering initiatives is preferred.

• Strong qualitative, quantitative, problem-solving, and analytical abilities.

• Capacity to learn the business and become a subject matter expert across various teams.

• Experience in documenting business requirements, UAT test plans, and UAT test cases.

• Skilled in executing test cases and managing defects.

• Experience collaborating with cross-functional teams such as Marketing, Legal, Accounting, Sales, Dealer Compensation, IT, and Customer Care.

• Ability to analyze complex issues and devise suitable solutions.

• Strong leadership, meeting facilitation, time management, organizational, influencing, and negotiation skills.

• Proficient in synthesizing information and developing innovative solutions.

• Proven success in managing matrix teams and engaging with business and technical managers.

• Capability to handle a heavy workload, adapt to changes, and adjust accordingly.

• Experience achieving results in a fast-paced and challenging environment.

• Excellent communication skills, with the ability to tailor messages to diverse audiences.

• Experience in public speaking and delivering presentations.

• Proficiency in standard Microsoft Office applications.

• Willingness to travel approximately 10% based on project assignments.

• May need to undergo a background check due to regular access to DIRECTV and customer proprietary data.

• Must be eligible to work in the United States, excluding Alaska as a work location.

🏝️ Benefits

• Competitive compensation structure aligned with market standards.

• Base salary only; bonuses and benefits are additional elements of the total compensation package.

• Possible eligibility for bonuses and benefits as part of the overall compensation package.

• Remote work options available.

• A work environment focused on entertainment for DIRECTV customers and employees.