Commercial Aftersales Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Maintain extensive engagement with our Dealer network through regular travel, fostering robust partnerships and promoting business growth.

• Collaborate closely with Dealers and their customers, providing outstanding service and customized solutions to address their specific requirements.

• Design and implement regional sales strategies for all parts segments, ensuring alignment with national goals and routinely assessing performance alongside dealer leadership.

• Partner with dealers to enhance their service business, create new parts consumption opportunities, and ensure their teams are well-prepared to support increasing market share.

• Work in conjunction with aftersales marketing to further eCommerce initiatives and identify avenues to reach new customer demographics, assisting dealers in their market expansion endeavors.

• Equip dealers with necessary sales tools, training, and constructive feedback, encourage the adoption of key sales campaigns, and provide hands-on coaching to optimize outcomes.

• Monitor, evaluate, and report on sales metrics and market insights using CRM and BI tools, ensuring both internal teams and dealer leaders are informed and empowered.

⛳️ Requirements

• Bachelor’s degree or 5-7+ years of equivalent experience.

• Over 7 years of experience in industrial product sales, ideally with manufacturer or dealer networks.

• Proficiency in Microsoft Office is essential.

• Experience with Salesforce and demonstrated proficiency.

• Background in automotive and/or lift truck dealer operations is an advantage.

• Understanding of wholesale and retail parts/service operations and the lift truck industry.

• Capability to create and execute marketing strategies aimed at dealer leadership.

• Familiarity with CRM systems and BI tools for tracking performance.

• Strong sales and marketing background with a proven record of coaching and leadership.

• Excellent time management and territory planning abilities.

• Skill in communicating complex technical concepts clearly and effectively.

🏝️ Benefits

• Competitive salary.

• Tuition reimbursement.

• Supportive work environment.

• Hybrid work option.

• Opportunities for growth and development.

• Paid time off.

• Medical, dental, vision, and life insurance.

• Employer-sponsored profit sharing and 401(k).