Commercial Account Executive

This is a fully remote position, open to applicants in France.

📋 Description

• Take the lead in driving revenue growth by acquiring new Enterprise customers and formulating strategies to engage top-tier accounts.

• Actively seek and capitalize on opportunities to cross-sell additional products and services to current customers, maximizing account revenue and profitability.

• Cultivate and maintain key customer relationships to ensure optimal satisfaction and retention, fostering long-term strategic partnerships.

• Utilize data insights, customer intentions, and adoption history to effectively target new clients and enhance retention strategies, resulting in improved conversion rates in the new business pipeline and the expansion of existing client relationships.

• Develop quarterly territory plans, outlining strategies and actionable tactics to boost our market presence in the Enterprise sector.

• Exhibit a comprehensive understanding of Zendesk products, aligning them with clients’ business goals to facilitate product expansion and enhance customer satisfaction.

• Lead intricate, value-driven sales cycles, including lengthy deals with proof of concept phases, particularly with clients generating significant revenue.

• Continuously build a strong pipeline of qualified opportunities and maintain an accurate sales forecast to surpass quarterly and annual revenue objectives.

• Establish and nurture C-level executive sponsorship, leveraging your industry knowledge to forge relationships with decision-makers and champions.

• Work collaboratively with internal teams and leadership to refine sales strategies and propel sales execution.

• Negotiate and finalize complex deals using a consultative approach, employing your exceptional communication skills to present persuasive business cases and value propositions.

• Maintain a comprehensive understanding of Zendesk solutions, keeping abreast of the competitive landscape and industry trends.

⛳️ Requirements

• BA/BS degree or equivalent experience is required.

• A minimum of 8 years of experience in cloud/software B2B sales or solution engineering, with a proven history of surpassing sales targets.

• Strong, consistent track record of achieving targets and quotas in 2 of the last 3 years; membership in the President’s club is a plus.

• Expertise in navigating complex sales cycles and renewals, including multi-month, value-driven processes with proof of concept stages.

• Experience managing customer relationships with organizations that have revenues exceeding $2 billion.

• Proven success in selling to VP and C-level executives within Enterprise accounts.

• Exceptional presentation, negotiation, and deal-closing skills.

• Experience in developing and utilizing territory and account plans.

• An entrepreneurial mindset, a collaborative spirit, and a commitment to personal and professional growth.

• Demonstrated industry experience with the ability to navigate industry trends and dynamics, building relationships with key decision-makers and champions.

• Familiarity with essential sales tools such as Salesforce, Outreach, Clari, Seismic, and Looker.

• Willingness to travel to customer locations.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities