Collector Insurance Specialist

This is a fully remote position, open to applicants in Arizona, +8 more locations.

📋 Description

• Deliver responsive support to customers through phone and email communication.

• Address inquiries regarding eligibility and coverage options.

• Provide quotes and finalize new business agreements.

• Manage cancellations and non-renewal processes.

• Resolve billing-related questions and concerns.

• Assess risk and determine eligibility following underwriting guidelines.

• Record customer interactions and maintain policy documentation.

• Handle a high volume of incoming calls and conduct outbound customer follow-ups.

• Foster strong customer relationships through timely, accurate, and friendly service.

• Offer service to customers and brokers while establishing trusted relationships.

• Communicate options for coverage, program benefits, and overall value.

• Manage existing policies, including updates and transactions within underwriting authority.

• Review applications and risks to ensure appropriate coverage and pricing strategies.

• Escalate complex risk scenarios as necessary.

• Achieve established sales, service, and production objectives.

• Engage in training and enhance knowledge of products and underwriting practices.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Valid Property & Casualty (P&C) or Personal Lines insurance producer license in your state of residence.

• Prior experience in a customer-facing insurance sales or service position.

• Associate or bachelor’s degree is preferred.

• Experience in underwriting is preferred.

• Excellent sales and customer service abilities.

• Capable of clearly and confidently explaining coverage, policy, and billing details.

• Strong communication and relationship-building capabilities.

• Exceptional organizational skills and attention to detail.

• Ability to prioritize and manage multiple tasks in a fast-paced setting.

• Collaborative and solutions-oriented mindset.

• Strong problem-solving and critical-thinking skills.

• Proficient in computer skills.

• Experience with Dynamics, Genesys, and Microsoft applications is preferred.

• Experience in a hybrid or remote work environment is preferred.

• Access to reliable high-speed internet.

🏝️ Benefits

• Eligibility for overtime compensation.

• Comprehensive medical, dental, and vision insurance.

• Flexible spending account (FSA) and health savings account (HSA) options.

• Life insurance coverage.

• Retirement plan benefits.

• Paid time off for personal and vacation days.

• Tuition reimbursement opportunities.

• Generous matching contributions to 401K plans.

• Volunteer benefits to support community engagement.

• Paid vacation time.

• Educational incentives to encourage professional development.

• Family-friendly benefits to support work-life balance.

• Investment incentives for financial growth.

• Option for fully remote work within the continental United States.

• In-office/hybrid work option available from the Mount Laurel, NJ office.