Collections Strategy Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Create and implement collections strategies across various stages of delinquency (from early to late-stage), focusing on enhancing cure rates, roll rates, and customer engagement.

• Utilize data analytics and segmentation to formulate targeted treatment strategies (including SMS, digital outreach, calls, and legal routing).

• Lead test-and-learn frameworks, which encompass control/treatment design, performance assessment, and statistical validation.

• Identify customer segments based on behavioral, risk, and engagement data to refine outreach and recovery approaches.

• Collaborate with cross-functional teams (such as Legal, Compliance, Operations, and Digital Vendors) to execute compliant and scalable strategies.

• Track key performance indicators (e.g., RPC%, PTP%, liquidation curves, roll rates) and provide insights to leadership.

• Ensure all strategies comply with regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance).

• Assist in digital transformation projects, including automation and vendor integrations.

⛳️ Requirements

• A Bachelor's degree is required; a Graduate degree is preferred.

• A minimum of 5 years of experience is required.

• Strong PC skills, including advanced proficiency in MS Excel and PowerPoint, as well as familiarity with a range of PC-based analytical and reporting software.

• Experience with relational databases and the Extract Transform Load (ETL) process using common programming languages such as SQL or SAS.

• Knowledge of various analytical or reporting tools, including SAS, R, Matlab, Tableau, etc.

• Strong analytical and problem-solving abilities are necessary for interpreting data and drawing conclusions.

• Background in data modeling and risk management, preferably from business administration, statistics, mathematics, science, or finance.

• Excellent written and verbal communication skills.

• Experience in developing and presenting recommendations to Senior Management.

🏝️ Benefits

• Health and well-being benefits.

• Savings and retirement programs.

• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).

• Banking benefits and discounts.

• Career development opportunities.

• Reward and recognition programs.