Collections Specialist – Back Office

This is a fully remote position, open to applicants in Alabama, +15 more states.

📋 Description

• Assess and document the status of accounts and initiate phone communications with insurance providers and repossession agents.

• Review, cancel, and file claims related to ancillary insurance products.

• Manage customer warranty and Gap claims efficiently.

• Process total loss vehicles.

• Enter consumer data accurately.

• Handle impound repossessions.

• Draft correspondences regarding delinquent accounts that require special attention, including contacting members via USPS mail, certified mail, or email.

• Establish and oversee payment plans.

• Evaluate and provide recommendations for repossession actions.

• Comply with all applicable laws, rules, regulations, policies, procedures, and internal controls related to job functions.

• Respond to incoming vendor communications, including phone calls, emails, and faxes.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED.

• Over 3 years of customer service or back-office experience in a high-volume setting.

• Exceptional verbal and written communication abilities.

• Proficient in working with numerical data.

• Intermediate proficiency in Windows-based software applications (e.g., MS Word, Excel).

• Strong analytical and multitasking skills leading to effective decision-making and time management.

🏝️ Benefits

• Paid training sessions.

• Up to four weeks of Paid Time Off (PTO) each year to promote a healthy work/life balance.

• Tuition reimbursement program.

• Comprehensive benefits package available from Day One.