Collections Manager

This is a fully remote position, open to applicants in Florida, +8 more states.

📋 Description

• Manage the daily functions of the collections team to ensure prompt resolution of overdue accounts, including loans and lines of credit.

• Formulate and implement collections policies, procedures, and performance metrics to meet departmental objectives.

• Delegate, oversee, and manage workload through staff and vendor coordination to promote efficient operations.

• Authorize settlements, short sales, modifications, and account adjustment requests within the guidelines and authority limits of the credit union.

• Create modification requests in accordance with established policies and procedures for approval by the VP of Collections.

• Process SCRA requests and debt management proposals in line with policies and procedures.

• Maintain a collections program and processes that achieve charge-off and delinquency ratios within acceptable risk tolerances and established goals, while minimizing errors.

• Review and audit delinquent accounts deemed uncollectible to ensure all efforts have been exhausted prior to approving a Charge Off.

• Recruit, train, and oversee collections staff, promoting a collaborative and results-oriented environment.

• Conduct regular performance evaluations and provide coaching to enhance team effectiveness.

• Serve as an escalation point for complex or high-risk member accounts, negotiating repayment plans that meet member needs and align with credit union policies.

• Ensure compliance with federal, state, and local laws, including the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.

⛳️ Requirements

• A Bachelor’s Degree or equivalent experience is required.

• A minimum of 5 years of relevant experience is required.

• At least 3 years of experience in a leadership role is required.

• A solid understanding of CFPB, FDCPA, WCA, Small Claims, Repossession, and Bankruptcy law is essential.

• Proficiency in Microsoft Office is required.

• Skill in managing challenging customer service situations and providing resolutions in a professional and tactful manner.

• Exceptional verbal, written, listening, and interpersonal communication abilities, with the capacity to remain assertive and confident in difficult situations.

• Capability to multitask and thrive in a fast-paced, goal-oriented environment.

🏝️ Benefits

• 25 days of paid time off and 10 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement plan with up to 6% employer match

• Comprehensive Health, Dental, and Vision insurance, with multiple plan options

• Health Savings Account with generous employer contributions

• Employer-paid Life insurance, Short-Term, and Long-Term Disability

• Tuition Reimbursement ranging from $4,000 to $7,000 per calendar year

• Extensive Learning and Development program that includes an annual professional development stipend