Collections Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the collections process for customer accounts, including proactive outreach regarding overdue balances and resolving payment issues.

• Track aging reports and strive to minimize outstanding accounts receivable through timely follow-ups and thorough account analysis.

• Use HighRadius and internal systems to oversee collections activities, customer communications, payment tracking, disputes, and account reconciliations.

• Collaborate with Billing, Sales, Customer Success, and Finance teams to address customer concerns and rectify billing discrepancies.

• Review and reconcile customer accounts, including managing unapplied payments, credits, disputes, and short payments.

• Aid in reducing bad debt by identifying and appropriately escalating high-risk accounts.

• Keep precise documentation of customer interactions, payment commitments, and updates on account statuses.

• Prepare and distribute aging analyses, collections reports, bad debt summaries, and account status updates to leadership as necessary.

• Assist with month-end activities and reporting related to collections and accounts receivable.

• Deliver professional and customer-centric communication while facilitating timely payment resolutions.

• Appropriately escalate priority accounts, bankruptcy risks, legal issues, or collection challenges to leadership.

⛳️ Requirements

• Proven experience in full-cycle collections and accounts receivable is essential.

• Familiarity with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms is preferred.

• Strong comprehension of aging reports, bad debt management, cash applications, account reconciliations, and collections best practices.

• Ability to analyze customer accounts and discern the root causes of delinquencies or payment discrepancies.

• Proficient in Excel and reporting, capable of analyzing extensive financial data sets.

• Outstanding verbal and written communication skills, with the ability to manage challenging customer conversations professionally.

• Highly organized and detail-oriented, with exceptional follow-through skills.

• Capability to multitask and prioritize effectively in a dynamic environment.

• Ability to work collaboratively across functions and build relationships with various departments.

• Strong problem-solving and critical-thinking skills.

• Consistently achieves results with integrity, professionalism, accountability, and sound judgment.

• Maintains steady performance under pressure while handling sensitive customer and financial situations with tact and professionalism.

• Self-motivated, able to work independently while also contributing positively to team dynamics.

🏝️ Benefits

• Employees can look forward to a comprehensive benefits package that includes health and dental coverage, generous paid time off, and a 401k plan with company matching.

• Tuition reimbursement available.

• Access to a robust Employee Assistance Program through TotalCare, providing free counseling 24/7/365, financial counseling, legal guidance, adoption assistance services, and much more!

• 24/7 access to virtual medical care via Teladoc.

• Floating time off for holidays and/or your birthday.

• Quarterly awards based on peer nominations.

• Regional discounts and perks.

• Opportunities to engage in charitable events and contribute to the community.