Collections Specialist

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Assist the Collections Department with daily administrative tasks and customer communication activities.

• Reach out to customers regarding overdue balances and follow up on payments.

• Ensure clear and professional communication concerning billing and collections issues.

• Record customer interactions and accurately update payment statuses.

• Address customer inquiries related to invoices, payments, and service charges.

• Work collaboratively with internal teams to guarantee timely and accurate collections procedures.

⛳️ Requirements

• Previous experience in collections or a similar customer-facing financial support position.

• Strong background in customer service.

• Exceptional verbal and written communication skills in English.

• Capability to manage sensitive payment discussions with professionalism and confidence.

• Knowledge of service-oriented industries (such as restoration, cleaning, water/flood damage, or property repairs) is a plus.

• High attention to detail and strong organizational abilities.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and growth.

• Supportive team environment.

• Flexible working hours.